We appreciate your business and we are honored that you have chosen us for your special event. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once the order is accepted, refunds will not be considered.
Please be aware that although we enforce strict measures to prevent cross-contact there is still a slight risk of the presence of any allergen.
For custom decorated desserts, we recommend ordering at least 2 weeks in advance. Placing your order as soon as possible is suggested to ensure your desired date is available. For orders with less than 2 weeks’ notice, design options, sizes, and flavors maybe limited. We try our best to accommodate and fit in as many orders as we can manage. Always feel free to check with us for availability.
Baby Cakes Bakeries will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Baby Cakes Bakeries provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Baby Cakes Bakeries. Baby Cakes Bakeries may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to insure the highest quality. Quality determination is solely at the discretion of Baby Cakes Bakeries. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made, Baby Cakes Bakeries will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to an order after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the order once it leaves the possession of Baby Cakes Bakeries. In the case of fresh flower usage on cakes, the responsibility of the flower safety and safe food practices will rest with the florist and not with Baby Cakes Bakeries. The person placing this order should obtain a notice of plant safety, in question, from the florist. Baby Cakes Bakeries is not responsible for any damage to cakes caused by the placement of flowers by another party or other items on the cake.
Deposits, Payments, Cancellations
A deposit of 50% is required to consider an order and contract for services to be rendered. The remaining balance is due upon pickup of order, OR two (2) business days prior to delivery of order. Any changes to this order must be made no later than two (2) business days prior to delivery or pickup. Any changes requested cannot be guaranteed and may be subject to additional charges. All deposits are non-refundable. There will be no credit given for orders cancelled inside of two (2) business days. For cancellations with more than two (2) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to the date being available. If full payment is not received on the due date, the order may be cancelled.
The delivery time will be confirmed two (2) business days before your event date. Cakes may be setup 1-3 hours before your event. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options. The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Baby Cakes Bakeries cannot be held liable for more than the price of the cake described in this order. If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.